iTunes - an exercise in futility

[The Edge]

I just want to say that iTunes has proven itself to be a sorry excuse for an online enterprise.

It looked promising at first, a good idea, attractive, user friendly software, but now that I have wasted an entire evening trying to download a song that they wrongfully charged me for, trying to tackle at least 5 different error messages and failing to find any form of useful help at all, you all can bet that I'm going to rip them a new one as soon as I can get on the phone with them tomorrow during business hours.

Do yourselves a favor; don't bother wasting your time with iTunes.

[Ninjashadow]

I uninstalled it after I found out that you couldn't get a subscription and had to pay 99 cents per song.

[Lucky]

None of the music "dollar stores" on the Internet right now interest me at all. Too many restrictions. :nono:

[drRansom]

So where's a good place to get MP3's on the net? Is Napster the best?

:confused:

[The Edge]

And still this morning it would not work. But they didn't have a problem charging my account right away. I'm so fired up....I can't wait to get out of this class and call them at lunch......they're going to get torn apart. They are either going to fix it or give me my money back. You don't charge someone and then give them nothing! This is a sorry excuse for business! Computer illiterate people are supposed to be able to do this.

Lunchtime is going to be so awesome.

[Granite]

I like it...:confused:

[The Edge]

They wasted my entire evening last night. I am thoroughly mad.

I thought I would like it. If it worked correctly, and if the website made it easy to solve problems I would probably like it.

[PureX]

I use iTunes all the time. It works perfectly for me. And I like the 99 cents per song set-up. I won't subscribe to those other services for two reasons; one is that they want me to sign up and let them take money from me BEFORE I can use their service and see what they have to offer. What kind of idiot would pay a store just to walk in the door? Yet that's how they set it up. And then they want to keep charging me even if I don't want any of their songs. And worse then that, many of those subscriber sites are only charging you to connect you to other subscriber's computers. You're actually downloading the songs from other people, which means the music files will be riddled with viruses.

So let's add it up. You pay before you can even look. You pay regardles of whether or not you want a song. And when you do download a song, it's likely to be infected with viruses.

Ahhhhh - no thanks.

At iTunes I pay only for the song I want, and the file comes from Apple, not from someone else's computer. AND, I can browse and sample the songs all I want, for free.

I don't know why you were having trouble downloading, but it wasn't because of the iTunes site. Millions of people use it every day without problems.

[The Edge]

What kind of idiot would pay a store just to walk in the door?
I'll tell you what kind of idiot. The kind of idiot that shops at Sam's Club or Costco or BJ's Wholesale club.

I don't know why you were having trouble downloading, but it wasn't because of the iTunes site. Millions of people use it every day without problems.
I am sure there is a real simple fix to this; but I was unable to find it on their pathetic customer service site. Yet they had no problem charging my card right away for the song I did not get. That's like walking into Target, handing the cashier money, and just being told to leave without buying anything.

[On Fire]

Walmart.com is my main source for downloaded music. 88 cents per song and no software to install (be sure to click on the "original service" link). Never had a problem with them.

[Granite]

October, are you a Mac user?

[The Edge]

No...I have a PC

[Dread Helm]

Originally posted by granite1010

I like it...:confused: Me too. I think the songs are expensive, and don't buy those, but it is a highly effective system for a playback program. :nono:

[Granite]

Originally posted by october

No...I have a PC

That might explain a thing or two...

[The Edge]

I SHOULD NOT HAVE TO SUFFER WITH INCONVENIENCE just because I am a PC user.

This is communism!!!!

[Granite]

:darwinsm:

[The Edge]

yeah I just went ahead and gave up. I have been unable to get any help from Apple, and have sent two eforms for service. I deleted the program. When the customer service people email me back, I'll get a refund for that song. I only wish I could get a refund for the hours of time I wasted on this.

I could have read, flew Microsoft Flight Sim, watched 4 movies, etc.

[Turbo]

That's a drop in the bucket compaired to all the time I'd waste trying to maintain my PC (cleaning off malware, defragging, etc).

I think that's why granite laughed when you said, "I SHOULD NOT HAVE TO SUFFER WITH INCONVENIENCE just because I am a PC user." You could have just as easily directed that complaint toward Microsoft. It comes with the territory.

[The Edge]

But I'm very pleased with Microsoft in general and the support I get from them.

[Granite]

I was laughing more at his "this is communism!" rant.

October? Do yourself a favor and buy a Mac. You'll feel better about yourself, life in general, and your fellow man.:cool:

[The Edge]

Granite, I would rather not. I like PC's, I like Windows XP, and I buy stuff I like.

And I have seen both sides of the coin. When I worked at AccuWeather for 4 years I used nothing but Macs because that's all the meteorologists there used. I am familiar with Macs and what they can do. Since I am not into graphics and stuff like that, I see no need.

[Knight]

Originally posted by october

I just want to say that iTunes has proven itself to be a sorry excuse for an online enterprise.

It looked promising at first, a good idea, attractive, user friendly software, but now that I have wasted an entire evening trying to download a song that they wrongfully charged me for, trying to tackle at least 5 different error messages and failing to find any form of useful help at all, you all can bet that I'm going to rip them a new one as soon as I can get on the phone with them tomorrow during business hours.

Do yourselves a favor; don't bother wasting your time with iTunes. I love iTunes!

I use it daily.

[Poly]

Originally posted by Knight

I love iTunes!

I use it daily.
We do to. I think it's great.
Does anybody buy pepsi bottles in order to try and win free music? We've got quite a bit of free music from them.

[The Edge]

I was hoping to be able to reap the benefits of drinking pepsi (i'm a coke drinker)

but I can't, because Itunes sucks and doesn't work.

[Knight]

Originally posted by october

I was hoping to be able to reap the benefits of drinking pepsi (i'm a coke drinker)

but I can't, because Itunes sucks and doesn't work. Have you considered that it may be operator error?

I haven't had a single issue with iTunes.

[The Edge]

Yes I have. I played with my firewall and accelerator and gave up.

[Lucky]

Originally posted by october

But I'm very pleased with Microsoft in general and the support I get from them.
That's a good one! :crackup:

[Knight]

Originally posted by october

Yes I have. I played with my firewall and accelerator and gave up. That sounds like a personal problem. :nono:

[The Edge]

I am still fighting with it. And Apple.com has a forum with people discussing problems, and this error -50 problem is the largest thread, and there are no solutions. This is very unprofessional for Apple to do, and if this is not solved soon, I'll spend every bit of spare time I have telling people not to use iTunes.

[Lucky]

Originally posted by an Anti-Apple

This is very unprofessional for Apple to do!
Steve Ballmer called. You got the job. :BRAVO:

[The Edge]

Who is Steve Ballmer?

[Lucky]

Originally posted by october

Who is Steve Ballmer? Microsoft CEO (http://www.microsoft.com/presspass/exec/steve/default.asp)

[The Edge]

understood.

[Mr. 5020]

Ah, the good ol' days.

[CRASH]

understood.
Is that you hugging the disco ball?
Do you play for U2?
If you have an I pod - you can only use Itunes.
We've had it for 3 years with only minor problems.

[Mr. 5020]

I SHOULD NOT HAVE TO SUFFER WITH INCONVENIENCE just because I am a PC user.

This is communism!!!!:rotfl: